Question 1

What is Fulltime?

Accepted Answer

Fulltime is an AI-powered phone receptionist built for service and trade businesses of all kinds from HVAC, plumbing, and electrical to property management, real estate, and more. It answers calls, captures lead information, routes emergencies, and gives customers the info they need, 24/7.

Question 2

How does Fulltime help increase revenue?

Accepted Answer

Every missed call is a potential lost job. Fulltime ensures 100% of your calls are answered instantly, day or night. By capturing leads, booking appointments, and responding to after-hours inquiries, Fulltime turns calls that would have gone to voicemail into booked jobs.

Question 3

How do we get started?

Accepted Answer

Getting started is simple. Book a demo, and our team will help you configure your AI receptionist with your business hours, services, and call routing preferences. Most businesses are up and running within a day.

Question 4

What kind of SMS can Fulltime send?

Accepted Answer

Fulltime can send appointment confirmations, follow-up messages, and service reminders to your customers via SMS. All messages are customizable and sent on behalf of your business.

Question 5

Is Fulltime really available 24/7?

Accepted Answer

Yes Fulltime answers calls around the clock, including nights, weekends, and holidays. There's no downtime, no sick days, and no hold music. Every caller gets an immediate, professional response.

Question 6

What happens if a customer has a complex or urgent request?

Accepted Answer

Fulltime identifies emergency keywords and urgent situations automatically. It routes these calls immediately to your on-call technician or team member based on your custom emergency management rules, ensuring no emergency goes unaddressed.

Question 7

Can Fulltime handle bookings and appointment scheduling?

Accepted Answer

Yes. Fulltime can capture job details, confirm availability, and schedule appointments based on your team's calendar and preferences. All booking information is logged and sent to your team for follow-up.

Feature	Part-time Receptionist	Fulltime Receptionist	Fulltime Front Desk	Enterprise
Estimated calls	~25-40	~100-150	~200-300	300-500+
Minutes	up to 80	up to 300	up to 600	1000+
Call coverage	Off-hours & weekends	24/7	24/7	24/7
FAQ handling
Lead capture & intake
Bilingual (EN/FR)
Call summaries & transcripts
Advanced analytics
Customer call flows
Schedule-aware routing
Service & product information
Support	Email	Priority	Priority	Dedicated
ProgressionLIVE integration
Dynamic business hours responses	—
Team routing rules	—
Emergency call transfers	—
Real-time quoting	—	—
Custom voices	—	—	—
API access	—	—	—
Custom integrations	—	—	—

Simple, transparent AI receptionist pricing

Part-time Receptionist

Fulltime Receptionist

Fulltime Front Desk

Enterprise

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Frequently Asked Questions