Every call, booked straight into Dispatch
Fulltime's AI receptionist answers every call, recognizes the caller from your Dispatch customer list, and books, reschedules or files the job on your organization while they're still on the line.
Incoming call
(514) 555-0142 · No heat, upstairs unit
Caller matched
Found in your Dispatch customers by phone number
Job created
“No heat, upstairs unit” filed on the customer record
Appointment booked
Thursday 8:00 to 10:00 AM, technician assigned
Written to Dispatch while the caller is still on the lineFrom a ringing phone to a job on the board
Three beats, and nobody on your team has to be free for any of them.
Someone calls
Any hour, any day. Nights, weekends, and the afternoons your whole crew is already on a roof.
Fulltime picks up
It knows your customers, your schedule and who is actually free, so it can answer the question and agree on a time.
The work lands in Dispatch
The customer, the job and the appointment appear on your organization, ready for your dispatcher. Nobody retypes anything.
What it handles without you
Six things your receptionist takes care of on its own, in the same customers, jobs and appointments your dispatchers already work in.
Knows who's calling
Matches the incoming number against your Dispatch customer list, so a returning client is greeted by name instead of spelling it out again.
Books, reschedules, cancels
Creates the appointment and its parent job on your organization, moves it when plans change, and on a cancellation the job drops back to unscheduled for your dispatcher.
Files service requests
No time to commit to? It creates an unscheduled job with the full problem description, ready for a dispatcher to slot in.
Proposes time windows
Turns a vague “sometime Thursday” into Dispatch suggested times, attached to a real job and waiting on a dispatcher.
Answers “where's my job?”
Verified callers get the status and history of their jobs read back to them, without waiting on a callback.
Checks the whole roster
Availability spans every assignable technician, their working hours in their own time zone, minus the jobs already booked.
For the caller who can't pick a slot
“Thursday morning or Friday afternoon” isn't a booking, but it isn't a lost lead either. Fulltime turns it into Dispatch's own suggested times: candidate windows attached to a real job, waiting for a dispatcher to confirm the one that routes best.
When the AI reaches for it
- The caller has a range in mind rather than an hour, and you'd rather keep the lead than push them to guess.
- The job needs a human look first: parts to order, scope to confirm, or a route to optimize.
- Nothing is open at the exact hour they asked for, so the AI captures the request with workable windows attached instead of a bare note.
Caller
Thursday morning or Friday afternoon would both work for me.
Fulltime
I'll send three windows over to our dispatcher and we'll confirm the one that works best.
Sent to Dispatch
Attached to the job as suggested times, ready for dispatcher confirmationDispatch integration
Bring an AI receptionist to your Dispatch team
See a live call create a real job on your organization: customer matched, appointment scheduled, dispatcher notified. Book a demo and watch it happen end to end.