Know every caller before you say hello
The moment the phone rings, Fulltime matches the number to a profile with their name, address, history and notes, so your AI greets returning customers by name and skips the questions they've already answered.
Hi Sarah, calling about the water heater we serviced back in March?
Two ways to answer the same call
Recognition changes the conversation before it even starts. Same caller, same number: a completely different welcome.
Starting from scratch
Picking up where you left off
Everything your AI knows the instant it picks up
Fulltime builds a living profile for every number that calls, and hands the AI a concise brief at the start of every conversation.
- Phone
- +1 (416) 555-0148
- Address
- 84 Maple Crescent, TorontoVerified
- Last call
- Mar 12, water heater install
Prefers morning appointments. Gate code 4471.
Validated addresses
Service addresses are checked against Google Address Validation and tagged with a confidence level, so techs never roll to the wrong door.
Staff notes as AI guidance
Leave a note on any customer, whether gate codes, preferences or account flags, and the AI follows it silently in the background, never reading it aloud.
Linked to your tools
Profiles auto-link to matching contacts in Jobber and Progression, so the same caller is recognized across every system you run.
Learns after every call
When a call ends, Fulltime updates the profile and rebuilds the brief, extracting outcomes, intent and new details for next time.
Recognition that works the way you do
A complete picture of every caller, kept current automatically and ready in any language.
Address validation
Every address is verified and scored as high, medium or unverified before a job is booked.
Staff notes
Free-form notes become quiet instructions the AI honors on every future call.
Integration linking
Automatically connects callers to their Jobber clients and Progression contacts.
Bilingual briefs
Caller summaries render in English or French to match the language of the call.
Post-call enhancement
Outcomes, intent and corrected details are extracted from each transcript automatically.
One profile per number
A single, deterministic record for every caller. No duplicates, no guessing.
Customer Recognition
Give every caller the welcome of a regular
See how Fulltime recognizes your customers the instant they call, and turns cold openings into warm conversations.